Dear community
I have some @btconnect.com email addresses which suddenly stopped working a few days ago, without any prior warning. When I try to log in via the Web the message is:
“Your account has been locked. Contact your support person to unlock it, then try again.”
It also appears that emails sent to these accounts are returned with
“Mail delivery failed: returning message to sender
550 5.4.1 Recipient address rejected: Access denied.”
An online chat with BT Business Customer Services was not productive. The problem could not be resolved.
How can I regain access to my @btconnect.com email accounts?
History:
These accounts originated some 30 years ago. Initially set up as a single @btclick.com account. This was moved by BT to the @btconnect.com domain. At some time there was an option to add child email addresses. The @btconnect.com email accounts went through several “upgrades” as mandated by BT.
In the end I still had 7 active accounts, which I used essentially only as accounts collecting incoming emails, and only very rarely sent out a message from them. For daily use I had all incoming emails forwarded to another account (which also stopped working). 2 of the 7 accounts are still working as of today, 5 stopped a few days ago.
While I had moved over the years most of my email activity to other accounts, some incoming emails to @btconnect are still very important to me.
I had customer BT phone and broadband services on and off with BT over the decades, my @btconnect.com email accounts were never linked to any other BT account.
Has anyone experienced a similar problem, and found a solution?
Thanks!
