Mac mail sent box - OS Big Sur issue

[GR4]

Hi, I've just upgraded to OS Big Sur and connected my btconnect account to download to Mac mail. Receiving and sending all ok, however my sent box hasn't downloaded (therefore the only way to access past sent messages is online) and Big Sur mailbox behaviours doesn't seem to offer an override option.

Any ideas how to fix this would be very appreciated. 

Many thanks, GR

[BethM]

Hi GR4,

As BTconnect emails are set up via POP3 it doesn't sync sent folders - this is a limitation due to how POP3 accounts work on Microsoft. You would need an Exchange account from Microsoft for this functionaliy which BT Business does offer here starting from £3.80/mo for Microsoft 365 Business Basic. If that's something you are interested in, let me know.

Beth