Hi - I'm going round in circles, I cannot seem to get any support from anyone at BT for my email problem.
It started yesterday. I received an email prompting me to reauthenticate in order to send emails. It didn't look right as it defaulted to an adobe.com domain when I clicked anywhere in the email. I did not enter any of my information in it. However, I did forward it to abuse@btconnect.com and phishing@bt.com to report a phishing attack.
Later in the day I could not access my mailbox. I got this message (in red) from the login.microsoftonline.com page, "Your account has been locked. Contact your support person to unlock it, then try again." Since then I have tried web chat, WhatApp, calling different numbers (which all default to the text interface) and the one person I actually spoke to in BT Revenue Intelligence couldn't help me.
It seems that once you have a service problem that isn't a broadband or phone issue you're left high and dry.
So, my appeal here is please contact me so I can regain access to my mailbox.
Thanks ...
