btconnect email has stopped!

[jrhewitson]

Since last summer the email addresses have gradually ceased to operate! I tried updating the passwords but there seems to be a delay in the new password being accepted (synced)! I know there is a 'gateway' involved but not anything more. Any advice is now welcome.

[BethM]

Hi jrhewitson

All btconnect emails need to be set up via POP settings:

Incoming Settings:	Outgoing Server Settings:
outlook.office365.com port 995 SSL - select the auto option	smtp.office365.com port 587 SMTP authentication applied/ticked TLS applied/ticked Authentication - password

If you're having issues with your email program and want to check if it's the program or the actual email itself, I would advise logging into the Outlook Webmail to check - if you're able to log into here fine then it is the email program. If you're also not able to log in here, this is when I would recommend doing a password reset here.

Please let me know how you get on.

[jrhewitson]

🤔