Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 0 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 33 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Deactivated email address

Hi, In 'Manage Services' under 'Manage Email Accounts' I have 3 tabs: 1, Business email lite (1 of 100 accounts used). 2, Business email lite (8 of 10 accounts used). 3, Office 365 Small Business. All our email accounts are set up on the second Busin...

RhysJMF by Member
  • 1 replies
  • 0 kudos

Sending emails from C# Application

I have a BTConnect email address and am developing a small Dot.Net App to send emails to members of a small charity of which I am treasurer.  I have set the App up to use the same settings that I used in Windows Live Mail for connecting to BTConnect,...

E-Mail from name has changed to 'Unknown Unknown'

When we are sending e-mails from our accounts e-mail address the from name has changed to Unknown Unknown. We've checked the details in Outlook, logged in online and checked the details and everything is as it should be, but it's not showing on the e...

there are problems with converting outlook formats

Hello dears !!!! I have a problem, when you open the program MS Outlook there is an error: "Cannot start Microsoft Outlook. Errors in the file ....outlook.pst " Is it possible to cure the file in any way ? thanks in advance .

Can't know how to solve this

Pats, I've been searching for a way how to open an ost file. I've been a problem with my .ost in MS Outlook. I can't get access to it from yesterday evening. I have many important messages in this file, unfortunately only two or three days and after ...

"Windows 10" Problem

So I can't send out e-mail using my BT Connect e-mail address via Outlook 2013 and Windows 10. This came off the back of getting a "mail relay denied" error which as you can imagine was super fun! After unsuccessfully testing various SMTP settings I ...