Email and hosting
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 1463 Views
  • 0 replies
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 11894 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 139179 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 26839 Views
  • 27 replies
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BT Connect email address

Can anyone confirm the process for retaining a BT Connect email address when you cancel your BT Business phone account.  We are ceasing the landline and broadband but will still have a active account for Web Hosting I've called your call centre 5 tim...

Btconnect webmail

Stupid question time. I'm getting my btconnect mail in outlook but I need access to bt connect webmail to set a forwarder up.  Do I just go through bt.com? My password doesn't seem to work.

Mac mail sent box - OS Big Sur issue

Hi, I've just upgraded to OS Big Sur and connected my btconnect account to download to Mac mail. Receiving and sending all ok, however my sent box hasn't downloaded (therefore the only way to access past sent messages is online) and Big Sur mailbox b...

GR4 by Member
  • 2171 Views
  • 1 replies
  • 0 kudos

outlook.office.com e-mail messages being deleted

HiI hope someone will be able to offer some advice.  We are using outlook.office.com for out BT e-mails and just recently all e-mail messages are being deleted.  When I look in the deleted items folder that folder is empty, but it says there are 2121...

Adding authorise person to an account

Hello, I manage a website for a squash club that is hosted on a BT Business account.  It was set up years ago, and the person that did this is no longer involved.  Is  it possible to add my name as an authorised person so I can discuss the account?

Maintaining @btconnect.com email address

I have a small number of btconnect.com email addresses and have used these for at least 25 years. I no longer have a BT business account, though email still works happily  (assume as I have BT retail account though another post here says no) In any e...

Missing domain names

About 10 years ago, I registered two domain names with BT. One (.com), has been pointed at my externally hosted website for most of that time. This week, my hosting company was bought out, and they transfered the sites to a new server, meaning I need...