Email and hosting
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 3351 Views
  • 0 replies
  • 1 kudos

MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 15435 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 163822 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 34125 Views
  • 27 replies
  • 2 kudos

Mulitple spammed emails appearing also in Sent items

I am having serious spam attacks.  I've had over 17,000 emails in the last 2 days.  I've blocked them so they now go to Junk (which I have to then delete) but also they all also go into Sent items.    They do not show on my email client (Outlook) or ...

Jemic1 by Member
  • 2042 Views
  • 1 replies
  • 0 kudos

BTCONNECT Email - Access to modify password

I have had BTCONNECT email  for c.20 years, which at the time allowed upto 10 additional emails to be addedI need to change the password as i am having issues with Outlook but now cannot locate where i can do this - i keep being redirected to my BT a...

Cumara by Member
  • 4606 Views
  • 6 replies
  • 0 kudos

Resolved! How do I close the Microsoft 365 Essentials account?

Hi all, I'm hoping someone can help with this, I signed up for Business fibre many years ago and moved onto another provider quite some time agoBut despite cancelling my BT services, I'm still signed up for the Business Essentials 365 service on my p...

adresch by Member
  • 6391 Views
  • 6 replies
  • 0 kudos

email address

I would like to 'add' an email address to my 'account' as I did in 2008! Just what would be the best way to do this would be helpful to know in 2022.

BT Connect email hacked.

Hello there,Recently my BT Connect account was compromised however I was thankfully able to get control back and changed the password after the intruders used it to spam other email addresses. I have now come across a new problem where all old contac...

btconnect email has stopped!

Since last summer the email addresses have gradually ceased to operate! I tried updating the passwords but there seems to be a delay in the new password being accepted (synced)! I know there is a 'gateway' involved but not anything more. Any advice i...

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