btconnect email has stopped!

[jrhewitson]

Since last summer the email addresses have gradually ceased to operate! I tried updating the passwords but there seems to be a delay in the new password being accepted (synced)! I know there is a 'gateway' involved but not anything more. Any advice is now welcome.

[BethM]

Hi jrhewitson

All btconnect emails need to be set up via POP settings:

Incoming Settings:	Outgoing Server Settings:
outlook.office365.com port 995 SSL - select the auto option	smtp.office365.com port 587 SMTP authentication applied/ticked TLS applied/ticked Authentication - password

If you're having issues with your email program and want to check if it's the program or the actual email itself, I would advise logging into the Outlook Webmail to check - if you're able to log into here fine then it is the email program. If you're also not able to log in here, this is when I would recommend doing a password reset here.

Please let me know how you get on.

[jrhewitson]

🤔

[petergroft]

Most log in failures are because you've changed your password and forgotten to update all the devices and email programs you use to get your email. If we detect multiple failed log in attempts on your BT Email account, we'll lock it to protect you and will ask you to change your password to make it secure again.

Hope You Find This Useful,

Peter