Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

How to get backup of Gsuite app?

Hi, I want to get a backup of my Gsuite accounts, but don't have any idea how to work on it. If anyone has the idea of how to get backup of my Gsuite accounts, please share. 

Email Sender name update

I've got married and want to update the sender name on my BT connect email accountI'm unable to edit it myself via settingsCan anyone advise who to contact please

How to get Backup of Gmail account?

I want to know about the easiest way to get Gmail accounts backup. I have 3 Gmail accounts, now, I want to close 2 of them. But I also have too many important data. And I don't have any idea how to take them up of my Gmail accounts. If anyone has the...

Domain Mapping

Hi there (should anybody read this), Is it at all possible that BT provides domain mapping? I'd like to redirect from an externally hosted domain to my BT site but cannot see where I would map the domain. I have the name servers but the domain manage...

sercon by Member
  • 2 replies
  • 0 kudos

Mail attachments

I've just realised that i don't receive mails sent to my mailbox if they contain attachments.  Looking back through my emails, it seems this has been the case for some time, but as i have several other email addresses that I use (where ...

How do we stop our emails being rejected as spam?

Our's is a paid for service, so the only emails we create have been asked for (e.g. User Log In / Password reset emails).I see this message has been posted in the past, but the link for Bulk Sender no longer works:

MNewman by Member
  • 1 replies
  • 0 kudos

btconnect sub account password change

Can anyone help please - I seem to be stuck in a loop.We have lost the password to one of our btconnect subaccounts. I'm trying to log in to my main account to change it, but get the message Sorry, it looks like you’ve logged in using your online bil...

mmul by Member
  • 1 replies
  • 0 kudos