Can anyone help please - I seem to be stuck in a loop.
We have lost the password to one of our btconnect subaccounts. I'm trying to log in to my main account to change it, but get the message
| Sorry, it looks like you’ve logged in using your online billing details. |
| |
| To manage your domains, email, and web hosting; to check your broadband usage, view products that you’ve bought, and to edit your account settings, you’ll need to log out and then log in again with the username and password that we gave you when you bought your broadband or other services. |
| |
| If you don’t know them, just use the forgotten username and password links. |
But when I follow the link and reset my password (easy, done it 3 times now) I just end up back in the same place. Using the new password gives the same result.
How do I get out of this loop please?
