So I can't send out e-mail using my BT Connect e-mail address via Outlook 2013 and Windows 10.
This came off the back of getting a "mail relay denied" error which as you can imagine was super fun! After unsuccessfully testing various SMTP settings I am told this is a "Windows 10 issue" and that I'll have to pay £25.00 for a one off support incident or pay a monthly subscription for improved support. Whilst I fully understand this, and I know the department deal with non-BT IT support, I would still rather get the issue sorted for free naturally.
We have the following incoming server address:
outlook.office365.com
We're tried the following outgoing SMTP server addresses:
mail.btconnect.com
smtp.btconnect.com
smtp.office365.com
We've got the SMTP requires authentication ticked, and have double checked our username/password credentials in there.
We have incoming (POP3) server port of 995
"This server requires an encrypted connection (SSL)" checked
Outgoing server (SMTP) is 587 and it's a TLS encrypted connection.
"Test Account Settings" returns a successful test yet any messages we create remain in the Outbox and, yes, we've deleted them all, recreated them all, closed Outlook after every settings change, re-opened Outlook.
Anyone else having this issue? Would appreciate any advice / help on this. Thank you.
Darren
