22-04-2015 05:29 PM
I have just tried to view my Web page www.southernmetrology.co.uk and got the following message:-
Not Authorized to View This Page [CFN #0004]
I can see other parts of our site http://www.southernmetrology.co.uk/products_height_gauges.html
But not the home page.
Solved! Go to Solution.
23-04-2015 10:57 AM
with that error message it will need to be raised as a fault with the BT webhosting team to get the main page fixed you can contact them here.
23-04-2015 01:46 PM
I can see you have been in contact with the helpdesk, they have advised me they have been able to fix your website. The issue ws that the index.html page was not in the public folder, they have now moved ithe file to the public folder and the website is working again.
This error is usually caused by a coding problem or the website files being in the wrong place. I would recommend using the backup facility to roll back to an earlier version to see if that gets rid of that errors on your website - there should be backups available following any changes that have been made, so just revert to a point where you know that error didn't exist. Alternatively you can get in touch with the team over the phone on 0800 800 154 and they will be able to assist you.