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Member
Posts: 1
Registered: ‎29-01-2020
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Setting Up btconnect.com email addresses in Microsoft Office Outlook

Have just purchased Microsoft Office and want to use the Outlook programme for my emails but am having trouble setting up using my email account settings.  I keep getting 'Something went wrong' message.  What am I doing wrong?

BT Employee
Posts: 272
Registered: ‎07-12-2017
0

Re: Setting Up btconnect.com email addresses in Microsoft Office Outlook

Hi Grooms

 

Very sorry to hear you are having these issues.

 

You can find the settings to set up your email on multiple different platforms here.

 

If you are still having issues you would be best calling our Enhanced IT Support desk on 0800 500 247. They are usually a chargeable helpdesk, but if you have Inclusive IT support on your account they will be able to help you free of charge. If you do not have Inclusive IT support you can contact our general faults helpdesk on 0800 800 154, however if it is a Microsoft Office package you have purchased they may be very limited in the help they can provide.

 

I hope you can get this one sorted with the settings provided above!

 

Regards

Ryan

Power User
Posts: 37
Registered: ‎07-09-2020
0

Re: Setting Up btconnect.com email addresses in Microsoft Office Outlook

Open Outlook.
If the Microsoft Outlook Startup wizard appears:
Click Next on the first page.
On theE-mail Accounts page, click Next to set up an email account.
If the Startup wizard doesn't appear:
Click the File tab on the Outlook toolbar.
Above the Account Settings button, click Add Account.
Click Manually configure server settings or additional server types, and then click Next.
Select Internet E-mail and click Next.
In the Account drop down choose POP3.
In the Incoming mail server field, type 'outlook.office.365.com'.
In the Outgoing mail server field, type 'smtp.office365.com'.
Type your email address in the Username field.
Enter your email password in the Password field.
Click on More Settings.
Select the Outgoing Server tab.
Tick My outgoing server requires authentication.
Select the radio button next to Use the same settings as my incoming server and click OK.
Select the Advanced tab.
Enter '995' in the Incoming server (POP3) field.
Select This server requires an encrypted connection (SSL).
Enter '587' in the Outgoing server (SMTP) field.
Select TLS from the drop down menu next to Use the following type of encrypted connection, and click OK.
Click on Test Account settings. A results window will be displayed.
Click Close to continue. A confirmation screen will pop up.
Click Finish. A list of email accounts will be displayed.
Click Close.

 

Hope this helps.

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