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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 7451 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 85758 Views
  • 42 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 19372 Views
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 4312 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 4719 Views
  • 0 replies
  • 0 kudos

there are problems with converting outlook formats

Hello dears !!!! I have a problem, when you open the program MS Outlook there is an error: "Cannot start Microsoft Outlook. Errors in the file ....outlook.pst " Is it possible to cure the file in any way ? thanks in advance .

Can't know how to solve this

Pats, I've been searching for a way how to open an ost file. I've been a problem with my .ost in MS Outlook. I can't get access to it from yesterday evening. I have many important messages in this file, unfortunately only two or three days and after ...

"Windows 10" Problem

So I can't send out e-mail using my BT Connect e-mail address via Outlook 2013 and Windows 10. This came off the back of getting a "mail relay denied" error which as you can imagine was super fun! After unsuccessfully testing various SMTP settings I ...

BT Business accounts - Requires Activation

We have almost 40 email account on email lite (o365 mailbox only) that have not worked for 3 days now.Each account says requires activation, yet activation does not work.Chat support keep fobbing us off with it's a known issue yet cannot give us any ...

Resolved! resting users email passwords office 360 with BT

hi, I have office 360 with BT and have up to 10 email addresses/users. We use outlook and i am trying to transfer to a new PC. Two users have forgotten their passwords and when i try to reset them via the webmail page it says it is not set up.  I log...

A program may not function properly

Hi guys,I've got a strange problem with Outlook account. I keep getting startup error message "A program may not function properly".Really hope someone has a solution for this. i'm running out of ideas.

DalR by Member
  • 4659 Views
  • 1 replies
  • 0 kudos

Office365 Premium Mail Issue

I had/have BT Business Lite/Domain and have recently ( 4 days ago ) added Office 365 Premium to my account - I was told by BT to disable both my current emails and to re activated after a given period.   This has worked for the main email address tha...

Resolved! Email Mailbox Full

Hello  I have been receiving 2-3 messages a day informing me that my mailbox is almost full. I archive my messages to a .pst folder very month and have followed this practice for 5 years and have never had this issue before. I don't know what has cha...