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Can't hear sometimes when making or receiving calls

TSAIT
Member

We moved over to BT late July, and over the past week or two I have had complaints from users saying that when they try and make or receive a call, it will sometimes be silent like you can't hear them. Then, if you call them back or they call you back, you can hear them fine.

 

This is causing massive disruption in phone calls and we're not sure what could be causing it? It's not an end user issue as it is happening to myself too where I have made a test call from my personal mobile and no sound can be heard from either device.

 

Thanks,

Sam

2 REPLIES 2

AdamC
Administrator
Administrator

Hi,

 

I am sorry you are having these issues. If you can direct message me I can take your details and assist. 

 

Thank you

 

Adam

TSAIT
Member

Hi Adam,

I have direct messaged you.

Thanks,

Sam