Sorry, but I am not surprised. BT wanted our company to move to fibre which sounded great, so they booked it in. The really nice guys who came out took one look and said they couldn't as the connection to the building meant a whole different lot of work. We were booked in agin, then BT charged £135 stating that we had nobody on site when the installation guy came. I could, at that time talk to a human, perhaps in India, and after 3 1/2 hours on the phone the person said they could credit the charge, IF WE PAID! What I hadn't realised at that time was that they totally disconnected our previous connection. A month later the next installation guy came out, same thing. Another 2 months and they eventually sent 5 people to do the task, but then could not liven the connection as their codes matched the first job. Another 2 months and we eventually got connection. BUT, we still had to pay the monthly bills even though I tried to get anything. All that was offered was "Hot Spot vouchers" to carry on work.
