Failed port in

[Xiufen0502]

Ever since we went live with BT on 2nd October, BT didn’t take over properly from our previous provider. So we have requested a port in on both the 7th Oct and 21st Oct which was due to take place on 16th Oct and 31st Oct, respectively. Each time being a Friday and failing each time because apparently it keeps getting rejected by our previous provider which I find it hard to believe because each time prior to porting the number I’ve rang our previous provider and they said they’re ready for BT to take over. Each port in day is a Friday and with it failing it leaves me with being unable to call until the Monday since the provision team is shut on a weekend. 
moreover the last port in request I was promised that it would work and now it hasn’t, it’s been incredibly frustrating as this phone number is a source of income for our business since we rely on phone orders. 

is there any solution to this? Because the third port in probably will fail again knowing BT and their track record 

[tanya21owens]

Hello,
A solution is to request that BT initiate a "Gaining Provider Led" (GPL) port and escalate the issue internally, citing the repeated failures and business impact. You should also ensure the account details provided to BT (address, name, etc.) exactly match those held by your previous provider, as this is the most common reason for port rejection.

[Xiufen0502]

The account matches and I’ve tried to tell them about the GPL mentioned but they pretty much ignored that and say they’ll try to port it again 😔