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Digital Voice

Marum
Member

I currently have an FTTP connection with linked Cloud Voice Express and it is up for renewal in January.    I'm not planning to move the broadband.

 

VoIP uses a Yealink base and handset - however usage is minimal  although some key contacts use it maybe once a month and getting them to change will be difficult and I need to also retain the number

 

The renewal I am being offered excludes the Yealink and relies on a Smartphone App which I am not too enthusiastic about.        So,  two questions.

 

1.    Can  I continue will the existing Yealink?

 

2.    Can I obtain the login details to allow me to migrate it to the Gigaset system my other numbers are linked to - obviously leaving the number with BT?

 

 

And anything else I need to be aware of?

 

 

3 REPLIES 3

BethM
Administrator
Administrator

Hi Marum

 

You can't use our Cloud Voice Express with 3rd party handsets. Did you get the Yealink from us?


^BethM

Yes,    BT supplied 2 years back

BethM
Administrator
Administrator

Hi Marum

 

Unless the renewal asks for the equipment back, you should be fine to continue on using it.


^BethM