Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

My line and broadband been ceased and BT still not sorted it

We’ve not had a phone line and broadband for 13 days. Someone moved into our road and got his new address wrong, using our business address. BT informed us and it said ‘if you haven’t requested to leave BT business, ring us and we’ll sort it in two d...

gbc07 by Member
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When is enough...enough?

How's this for starters:Landline - Current Service IssueWe're sorry about the problem - we're working on fixing it.Reported: Fri 04/11/2022 at 11:16Estimated fix time: Mon 19/12/2022 at 12:32 Yep, that's 1.5 months without service. We have 4 numbers,...

GT123 by Member
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1571 doesn't stutter when I receive a message

Hi,My Business Line doesn't notify me when a message is left on 1571. The line doesn't stutter, and there's no other indication that a message has been left.Any advice on how to sort this gratefully received.Thanks,Michael

Buying new business number

Hi,I'm aware many companies sell local 01 phone business numbers. However choice is limited. Is there any way BT can supply a local 01 business telephone number? I see you sell 033 and other premium numbers, but do not appear to sell local phone numb...

is there a way to cancel call features on VOIP?

Hi, Hopefully I don't get kicked out! I'm not a BT subscriber but I am trying to use a BT TrueCall phone with my Vodafone digital line. If I make a call to a mobile that doesn't have voicemail turned on, if they reject the call my phone will repeated...

prs1000 by Member
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A problem with using a digital phone

Our takeaway store has changed since BT Cloud voice contract, use their assigned numbers phone service, Then our landline was cancelled without notice when we signed up before If I go back, I will lose our appeal, which is to use this Cloud system, s...


Changing ID when people call my business

Hi everyone,I took over a business last year and kept the same phone number for the clients. Its a BT Cloud number. When people call me from their "smartphone" their phone caller ID shows as previous business name (Shine Dental) on their screen and n...

Buying back a specific telephone number

My phone provider has disconnected my landline (without my knowledge) and have said that they have released my number back to BT and all my new landline provider has to do is request this from BT.  It is important that I retain the number, please cou...

Moving house, porting landline to FTTP

Hullo all!My partner has a business landline at his flat (probably copper, possibly FTTC)He will eventually be moving in with me, and will need to keep a landline - ideally the same number for ease of continuity.However, I've got FTTP from TalkTalk w...

Resolved! Business number

Hi, I am selling my busniess and the new owners want to take over our business number, how do we change it over to them? Or do they have to request a transfer?  Thank you for any help you can give me.