Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Resolved! Cancel a Line

Hello All I have a line connected to my phone system that I really don't use - and I am wondering the best way to go about getting it removed. I believe I am out of contract, and I do not want any of my other services to be impacted. Can anyone help?...

Resolved! BT Versatility Password

Hello all We are a small business and a recent staff change means we have lost our password and therefore cannot access system programming on the BT Versatility - Does anybody know how or if you can reset it? Many thanksDarren

Resolved! Moving House and Taking Over Line?

Hello We are just moving house and in the new house the people that had it before have paid the phone line up until April - would they have to disconnect and would we have to register a new line? We thought we might just be able to change the name as...

Resolved! BT Micro Query

I have recently purchased a second hand BT Micro system for my new business. Once I received it I tested the system at home to ensure it worked - It did. A week later BT installed the phone line in my office and I plugged the system in as per the ins...

Raymo by Member
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Cannot Find Phone Socket

Hi. We have a number of BT Internet services at our business and believe it or not there is one which we are paying for BT Infinity however I cannot locate the phone socket associated with the phone number at the premises. Last time an OpenReach engi...

Resolved! Versatility Issue

Hi All I am having a strange problem with the versatility system. I cannot, for periods of time, get any outside lines. all the internal operations work fine but no outside lines. During this time, anybody phoning in is met with a blank line. The thi...

Resolved! BT Phone and Fax on same line?

Hi guys and girls.  I would like to know if it’s possible to setup a fax and a phone on the same line. At the moment in time I currently have a single phone attached and a the BT business hub via a filter to a single line, but when I attempt to add t...

Raymo by Member
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Red Light on NTE

Hello, I am having some issues here and I am wondering if I can get some help? Our BT NTE 1A box has a red light next to 'BT' and flashing green light next to 'Cust'. I am not too much of an expert, but I really need this sorted. We have no phone con...

Resolved! Removal of Old BT Cables

Hello, I have recently bought a house that was previously multi-unit offices, I have gone through the process of change of use, and the property is now my home (after a lot of renovations – Grand Designs, eat your heart out!). The property has a lot ...

BT International Call Rates

Hi  Can anyone help me? I am trying to find out the call rates for international calls. I have several business ventures in the US and I am going to be making quite a lot of calls in the upcoming weeks. RegardsDarren