I NEED TO TALK TO SOMEONE HIGH LEVEL WHO CAN ACTUALLY HELP ME.
I've tried the chat, I've tried the phone and I've tried my manager account Aftab 3 Akram but everytime I contact BT I come with a different account balance, no explanation and BT is producing invoices for different amounts under the same invoice number! As far as I know this is ILLEGAL.
Background:
My business land line got cut off and some of you say it is for lack of payment. some of you say we have a balance of £3k and some of you say the balance is £5k. This includes termination charges but we have never received any correspondence informing that we owed money or that the account was being terminated!
Answers I need:
1) How and why my company passed from having only 1 bt account (*********) charged by direct debt to 2 bt accounts?
2) The new BT account never sent us any bills by post or email. So how would I know what to pay? Not to mention the fact that it took me 3 weeks to find out about this new account because your operators cannot inform me of an account unless I have the account number! And can't give the account number if I don't have the invoice.
3) How come I have 2 versions of Bill reference M042 UR for 2 different amounts?
4) Is there anyway we can keep using the same telephone number for the business if we manage to clear this mess?
My business is a virtual shop that takes orders over the phone. So you can imagine our losses for not having a working phone number anymore!!!!
