Well, after 20 years in business, I never thought BT would be the reason for the collapse of my business. COVID couldn’t kills, lack of employable staff couldn’t deter us, higher taxation, endless new regs and Brexit were just a mere challenge compared to BT…
When you ask for a simple business Broadband and phone service from BT, you expect, we’ll hope that is what you get. Stupid me, I should have known better.
So after 10 days, no incoming calls ( 90% of our trade is booked via this comms), and no prospect of it being sorted anytime soon. There is NO Customer Service Department as confirmed by a Call Handler and No Customer Complaints Team either. So when problems happen, they stay …problems. I have raised a fault and have a fault log number and I was assured I would get a call today but..you guessed it, no call. Promised (further) new equipment would arrive tomorrow but…you guessed it, delivery now suggested as Monday. No Open Reach engineers were offered nor can I request this. After all we are only a business and we don’t need technical support
It’s been a while since I was this overwhelmed at business ineptitude and arrogance, but BT , this time you have surpassed all my expectations.
Don’t worry though, Redundancies will start next Monday as the work and income have dried up..yet BT will still, and without an ounce of customer awareness issue their invoice for services supplied.
It’s a shame that after 20 years the ship gets scuppered along with the 11 people who rely on the income from our business.
