Yealink T46U IP Phones and Bt Business Hub

[PM75]

Hi,

My friend has recently purchased Yealink T46U IP Phones from BT Business for his office. He was sent 2 handsets and the 1st handset connected ok to the Business hub via ethernet and he has now plugged in the 2nd handset and connected into Business hub via ethernet but the handset won't connect, is there something he is doing wrong during setup? 

Looking through the instructions on the PDF it doesn't mention about plugging in another handset is there any way of doing this or is it only 1 handset per BT Hub and per account?

Any help would be appreciated.

Thanks

Pete

[BethM]

Hi PM75

In order to check into this further, I'd need to check into the account to identify exactly what product they have as this changes how the service needs to be set up. 

Can you send over a Private Message so we can discuss further? 

Beth