cancel
Showing results for 
Search instead for 
Did you mean: 

Caller display not working on business line

kelper
Master User

I changed from a BT domestic to a BT Business account.  Since then caller display has never worked.  When I was with BT domestic it worked perfectly.  I use a BT 8600 cordless handset.  I have the phone and nothing else plugged into the master socket, an OpenReach 5c.  I have reported this five times and BT keeps closing the fault without ever checking with me.  If I dial *#234# it tells me caller display is active.  All I get for incoming calls is 'no number'.

 

Any suggestions?  I have raised a complaint and that is crawling along but with no progress.

1 ACCEPTED SOLUTION

Accepted Solutions

PaulC1
Administrator
Administrator

Hi Kelper, 

 

I sent you a DM regarding this in November. Send me another DM and I can have a look at it for you no problem. 

 

Thanks

 

^PaulC1

View solution in original post

2 REPLIES 2

PaulC1
Administrator
Administrator

Hi Kelper, 

 

I sent you a DM regarding this in November. Send me another DM and I can have a look at it for you no problem. 

 

Thanks

 

^PaulC1

kelper
Master User

All sorted thanks to PaulC1.  Once the complaint was actually handed to OpenReach after eight months of reporting to BT.  It was a broadband fault in the exchange.