We have an Avaya Voip (IP 500) system on a SIP trunk/leased circuit with 10 DDIs - set up by my ex business partner. I have no idea how to see what the programming is or how to change it as its currently set up to route all calls on our main number to a voicemail message he recorded - we cant even change that!
We have diverted our other DDIs/extensions to an answering service, but the main one is stuck & as we are in London everyones having to work from home. So over the weekend (we are a shop) we had no one answering our calls. Ive been on hold to BT for hours (literally.) Since Friday at around 5 & now since 9.30.
Is there any way I can find out if theres remote access? Or how it was set up? How do we get into it & turn off that voicemail? If it helps its set up to ring an extension we dont use & then everyone uses call pickup to get the calls. I can 'divert' the phone & 'record' a message - inverted commas because regardless of what I do the system takes over. And it goes to his voicemail.
I honestly never thought this wpuld be such a nightmare. We had a full outage on the street till around 2 on Thursday & by the time I got the number from the answering service, tested it & realised it just wasnt working then sat on a useless chat the Avaya support team had just gone home. We have no account manager, & none of the original staff are there.
All I need to know is how we can fix this. Can I log in remotely? What am I looking for in the programming to change? Nightmare.
