BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

BT SIP Trunk

Hello all, Can anyone confirm if there are plans by BT to stop offering the BT SIP Truck service? Jasper

BT MAPI Bridge Issue

I have a BT Softphone App for which I have an Outlook Add-in installed. Since installing the MS Windows 2010 Cumulative Updates the other week (KB4505056) and (KB4497934), when starting my Surface and launching the Softphone App, I am asked for my MA...

Headset no longer working on BT VOIP phone since changing Router

My BT Router was recently upgraded to a BT Business Smart Hub. From that point forwards (although I didn't make the connection until today) my Plantronics headset has no longer worked on the BT Polycom VVX 300 VOIP Phone. As I thought the issue was ...

Sip Credentials

Hi Have tried unsuccessfully to speak with some one about this. Have purchased a grandstream PBX UCM6202 I need the credentials/logins to get it to work of course.Cloud phone support were totally unhelpful said they don't support this device????? not...

Personalise Voice Mail message

How can I personalise the voice mail message 1571 for my VOIP?

BT Cloud Phone and MS Outlook

I have very recently installed the Cloud Phone App on my MS Surface. In Settings, in the Contacts Page, I have selected the Outlook plug-in and clicked to View Outlook contacts and selected my Outlook profile. The plug-in then becomes embedded in Out...

Setting up caller ID on Panasonic Cordless Phone

I have received a new Panasonic cordless phone for my new office - model KX-TG8182 I am looking to add caller ID to this but when I do this via the phone's menu, it says: You must first subscribe to Caller ID. Do I have to contact BT to get this up a...

Porting number to existing SIP trunk

Hi, We have an existing SIP trunk service from BT and want to port an extra number to it. We are being told there will be a charge of £395 for doing so. The BT price list shows a £0 connection fee for porting geo numbers. Is this normal? Thanks.

BT Cloud Voice - Live reporting

Hello, We are just starting to move off of an old BCM450 currently sat on SIP over BTNET. We currently run call monitoring and recording through a 3rd party via exporting cdr's. Doing this we are able to extract live information and it display it in ...

BT Cloud Voice 'Configuration Error'

Hi, All of our office staff are getting intermitant erros when logging into Cloud Voice Desktop app, just says 'Configuration Error'. If they try again it sometimes logs in, sometimes not.Any clues as to if this is BT or an issue with us? Its been ...

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