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BT business smart hub 2 .help

Mistermofo
Member

on ‎23-11-2022 08:26 PM

I have just been switch to bt broadband for a business phone line. 

Business smart hub 2. With a Cisco desktop phone .

All working fine 

 

Purchased a by advanced digital home phone with Alexa.  To connect to the business smart hub2 .  

 

Phone registers fine using wps .  But says can't make calls . And that there no internet connection. 

 

Smart hub  WiFi ssid, and network password has been changed so I can identify it easier

Is there a compatibly issue with home phones via business smart hub 2?   

Tech support on the phone was no help as it was purchased via Amazon and not bt

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1 REPLY 1

SamG
Administrator
Administrator

on ‎24-11-2022 03:47 PM

Hi Mistermofo,

 

If you're using the Cloud Voice Express service, the handsets that BT provide (Cisco or Yealink) are the only ones that will be compatible with the service. Unfortunately, the advanced digital home phone you've mentioned is designed to work with the Residential equivalent of Cloud Voice Express, Digital Voice.

 

Thanks,

 

^SamG

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