BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

ATA Adapter set up, where do i get BT Log in details?

Hi, I need some assistance to set up Grandstream HT812. My Restaurant EPOS system relies on caller ID to bring up customer details etc… My current setup – BT Fibre broadband +Halo and Voice Express cloud with Yealink W60B Base W56H phone. BT Sales d...

BT Cloud Voice Express - DECT Base W60B

Could someone please advise login in details for subject DECT Base W60B at http://192.168.1.125/ please We have system working for single W56h handset but would like to add an additional W56H handset so we can have one in office and one in workshop b...

Mitel Office IP Phone DHCP Discovery Issue

I have to be able to work from home due to COVID.I have been given a Mitel IP phone which connects to my laptop via one port in the back of the phone, the other port (power port) plugs into a POE port in the plug socket. My Ethernet cable then goes f...

Cloud Voice Express problems

I can make calls from the first Yealink W56H DECT IP Phone regsitered but when I try to make the same call from the second and third registered phones I get a TimeOut error. The second problem I have is when I try to access the Phonebook I get the Co...

Smart Hub 2 business equivalent

Hi, quick question on behalf of a business colleague. I am told smart Hub 2 has the facility to plug in an anaolgue type phone/external sounder. Does the business smart hub have a similar connection? How would he be able to use an old analogue device...

W60B Base Station default username and password for admin access

Does anyone have details? It is not admin/admin or user/password as listed on Yealink default.

BT Cloud Voice and Home Working

We have T46G ip handsets and one of the employees took it home to set-up there. However, the phone just shows invalid account message and would not connect. He is using BT Home Hub 5 and we were told by not very helpful support that because of this r...

Adding a new device

As a result of the sudden switch to WFH, I urgently need to add a new conference phone to our BT Cloud Phone system. We purchased the device (a Konftel 300w) independently of BT assuming we would be able to get the SIP details to set it up. On furth...

Router Configuration

Hi We had BT Cloud Voice installed a few years ago now and it's currently sitting on a home broadband router, which has supprisingly served us quite well. However, being the cautious type, I wanted to get a business router set up and ready for the im...

Avaya IP 500 with no records & no help - that we cant redirect!

We have an Avaya Voip (IP 500) system on a SIP trunk/leased circuit with 10 DDIs - set up by my ex business partner. I have no idea how to see what the programming is or how to change it as its currently set up to route all calls on our main number t...

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