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Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by • Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
  • 6175 Views
  • 0 replies
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Been migrated to cloud from voip, HELP!!!

I own a small family memorial masonry business which has been established for over 150 years, it is very well known in the local area and as you can imagine I mainly deal with elderly people who like a simple, easy service whenthey come to that time ...

cull24 by • Member
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Alternative to BT Falcon & Broadband Voice

Currently (Nov 2017) successfully use a BT Falcon VoIP handset with BT Hub 5, a low cost method of making telephone calls. The Falcon is assigned a VoIP telephone number, with a local dialling code alias for incoming calls. That geographical number i...

joh by • Member
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BT Cloud Phone Apps NOT Working

Hi have installed the BT Cloud phone App on to date 5 different Android phones - the last running Android 7 - On every phone  the app fails to repsond to an incoming call when in sleep mode - you will not know that there is an incoming call. I have n...

BT Cloud Voice

Hi,  In the process of migrating a customer over to BT Cloud Voice; just want to confirm that we dont have to puchase the hardware (handsets) from BT? I am getting conflicting messages.  The customer has researched and wants - T46g handsets which BT ...

Razza by • Member
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Cloud Phone number porting woes

 I've used example phone numbers to try and keep this simple !We have a land line (fast broadband) with broadband, tel. no 333 Office manager buys Cloud Phone with 2 handsets, tel number 888 Plug the Cloud Phone into BT hub (on 333 number), set up no...

dag by • Member
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Quantum

hi does the bt quantum have a cdr client output like the bcm 50? thanks

BT Cloud transfer Shambles

We were phoned by BT to change from our ISDN to a BT Cloud Phone system.  It appeared to be a good move forward especially as we were told that all services would be forced to move over the next 5 years anyway.  We have had nothing but trouble with t...

SimonUK by • Member
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BT cloud issues - resolved with new router

We switched over to the BT cloud phone system around March this year (including a switch to BT business broadband) and have had constant issues with call quality, calls dropping, unable to put people on hold due to a one way voice issue, etc.. Issues...

Jam0r by • Member
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Number porting

Hi, I've just been looking into upgrading our broadband. During the conversation with the sale person I said we have 2 voip numbers, one of which has a geographical number attached to it. I was told by the sales person that we could keep the fax numb...

Paddy78 by • Member
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