I am currently paying for BT enhanced broadband + digital line plus a BT Cloud Phone. I dont need any additional call benefits and only use a landline for incoming calls. The landline number is linked to the BT Cloud phone and I have been trying to understand why I cant get rid of the BT Cloud Phone and have my landline number transfered to the digital line I am paying for with the broadband. The sales person I have been in contact with says BT cannot transfer this number over and the latest email i have received states "
Cloud Voice Express is only available for customers whose phone numbers are still running on an analogue signal over a copper line. When you upgraded to Cloud Phone, your number was converted to digital and now runs over your broadband connection. Because you no longer have a copper line — and due to government regulations — we’re not able to move numbers back onto an analogue signal."
This doesnt make sense to me - who can i contact? Any advice if this is correct?
