BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Issue with software PBX integration

Hi, bit of a long one , I previously had BT Business number that was diverted to a VOIP provider which was then configured as a SIP trunk on the 3CX software pbx system - I was being charged extortionate amounts by both BT and the VOIP provider -A...

BT Cloud Voice - Off Net Routing

Hi all, wondering if anyone can assist with a long term issue we've been having since migrating from BT Cloud Voice? About 6 months ago we migrated from BT Cloud Voice to another telecom provider, we retained leased line and broadband failover with B...

How Do I contact BT if I can't use the phone because of profound hearing loss?

I have sent them a letter and they keep on phoning me despite mentioning that they should write to me instead of ringing. They don't have an email or chat option.

BT phone compatibility

Does anyone know why Hyperoptic state that most BT phones aren’t compatible with their VOIP service? I know the BT phone has a BT telephone plug but if I bought an RJ11 to BT phone socket converter would it work then, or is it more complicated than t...

BT Quantum Installation Guide needed.

Hello all, can anyone help out with a copy of the Quantum install guide please as I need to do some work on mine. New cabling, moving the interface cards etcCheersdean.conquest@outlook.com

bt cloud

if i new how painfull it was going to be joining bt cloud for a small buisnes i would have never have done it 2 months with no phone contact hey still demand there bill too shambles

Callminder - problem setting ring delay

Hello all - first post.Like many others we have just switched our business from Plusnet to BT. We have the Cloud Voice Express system. It came with one Yealink W73H handset+base station. We bought two additional handsets. All are set up and working b...

BT Cloud Voice - Moving in and out of Hunt Group

Is it possible for a user to temporarily take themselves out of a Hunt Group. At present we are going into Sites, Features, Hunt Groups, Configure, Assign Agents and then adding or removing from the Assigned User list. All this is very time consuming...

BT ONE CANCELLED - sales of goods act 1979

Dear BT,I have 5 Samsung handsets which you sent me for use with BT ONE. Not one of these handsets will make an outgoing call and none of your technical support staff appear remotely interested.I entered into a contract with BT to provide telephony s...

Are cloud phone compulsory

As the PSTN lines are going to be phased out in 2025 , is there something else other than cloud phones offered to businesses ?All I need is a service where I make and receive calls and caller ID connected to my epos without all the complications from...

Forum Posts