Cannot download PLCM Phonebook on Yealink Phones

[RobinParker]

We've installed new Yealink phones SIP-T46U models, when we try to access the directory it states 'cannot download PLCM phonebook'?

I've added contacts on the self service portal but these are not synching up to the phones under the directory, any help appreciated.

[Alma219Way]

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@RobinParker wrote:

We've installed new Yealink phones SIP-T46U models, when we try to access the directory it states 'cannot download PLCM phonebook'?

I've added contacts on the self service portal but these are not synching up to the phones under the directory, any help appreciated.

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Hello!

It sounds like the Yealink SIP-T46U phones are not syncing contacts from the self-service portal. Ensure the provisioning settings are correct, manually update the phonebook, and check network connectivity. Make sure all necessary contact fields are filled.

[BethM]

Hi RobinParker

Have you raised this as a fault with the Cloud Voice team? You can find the details here: https://business.bt.com/help/contact-us-business/fix-a-fault

[arkmotors]

Having the same problem, where do I find this self service portal?

[BethM]

Hi arkmotors

You can find out how to log into and use the portal here: BT Cloud Voice Business Portal and how to use it | BT Business