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Complaint

Fedupkenn
Member

Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments.  I have many people saying they have logged issues but no help. Hours on phone. Am a pensioner and my husband had cancer we are very stressed. Bills over £100 plus  gradually bits off to £75. But can’t see what should pay. All gone wrong since new contract and cloud thing!! Who can I contact who really can resolve without being put to different depts and hours on phone. Wits end 

2 REPLIES 2

AdamC
Administrator
Administrator

Hi,

 

If you can message me privately I can take the business details and assist.

 

Thank you

 

Adam

I am in contact with the chairman’s office and it is being dealt with