HUB3 will not link to Advanced Digital home phone

[CANUK63]

I've tried with two different handsets,

1- Press WPS button on Hub, blue light flashes, and flashes and flashes, phone eventually says "connection failed".
I have 3 of the Cisco desktop phones which work fine with the Hub.

Any suggestions?

[joan598martin]

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@CANUK63 wrote:

I've tried with two different handsets,

1- Press WPS button on Hub, blue light flashes, and flashes and flashes, phone eventually says "connection failed".
I have 3 of the Cisco desktop phones which work fine with the Hub.

Any suggestions?

---

Hello,

It sounds frustrating to experience connection issues with your handsets! Here are a few troubleshooting steps you can try:

1. Reset Handset: Turn off and restart the handset.

2. Proximity: Ensure the handset is close to the hub when pressing the WPS button.

3. Interference: Check for any electronic devices nearby that might cause interference and move them away.

4. Update Firmware: Make sure both the handset and hub have the latest firmware updates.

Anyone else experienced similar issues and found a solution? 

Does this help? Let me know if you need more detailed guidance! 


Best Regards,
Joan Martin

[BethM]

Hi CANUK63

Are you a BT Business customer and is this a BT Business Smart Hub 3? You can only use digital handsets ordered and provided by BT Business if you're a BT Business customer.