Unable to dial users public phone number

[MikeM]

Hi, we have 2 sites setup, but we are unable to call any of the public numbers assigned to all the users in one site.  Any idea's?

[Devon_dave]

Do you have a phone system or is it all done via the cloud?

[MikeM]

Thanks for the reply, its all via cloud.

[RyanJames]

Hi MikeM

Very sorry about the late reply. You may have already sourced a solution for this - but if not I would recommend contacting the relevant helpdesk. I can provide you the number for the department you would need to speak to - we do have a few cloud departments however. Do you know if you are on a cloud phone/cloud voice/SIP service? If you are unsure, you can PM me your cloud number and I can check it for you so that we are directing you to the correct place. 🙂

Regards

Ryan