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Unable to dial users public phone number

MikeM
Member

on ‎26-09-2019 02:58 PM

Hi, we have 2 sites setup, but we are unable to call any of the public numbers assigned to all the users in one site.  Any idea's?

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3 REPLIES 3

Devon_dave
Member

on ‎26-09-2019 06:38 PM

Do you have a phone system or is it all done via the cloud?
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MikeM
Member
In response to Devon_dave

on ‎03-10-2019 12:13 PM

Thanks for the reply, its all via cloud.

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RyanJames
BT Employee
BT Employee
In response to MikeM

on ‎10-10-2019 12:16 PM

Hi MikeM

 

Very sorry about the late reply. You may have already sourced a solution for this - but if not I would recommend contacting the relevant helpdesk. I can provide you the number for the department you would need to speak to - we do have a few cloud departments however. Do you know if you are on a cloud phone/cloud voice/SIP service? If you are unsure, you can PM me your cloud number and I can check it for you so that we are directing you to the correct place. 🙂

 

Regards

Ryan

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