I was approached by my local BT Relationship manager on the renewal of my two business phone services. I agree to up grade my system with the understanding that this up grade will not effect my service. On the 26 June 2023 BT transferred my Cloud service for one of my phones back to analogue meaning I do not have any phone service to one of my business. I have now been told that the order has been cancelled by the voice team leaving with no phone or any one to resolve this matter. Once I get my service resolved I will be leaving BT. Anyone thinking of changing service think again. 3 weeks no phone service. A total disgrace !!!!
