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Been sold new agrement without canceling previous one

TuncBozkurt
Member
I have moved out the new adress and BT sales person called me and he said that they are not able to move out to new adress my business BT account so they said I should sign new agrement and I am sure he said me that there will not extra charges and now BT sold me new agreement without canceling my previous agrement. So they are charging me double price for my business BT account.What the .... BT!!!!! 10 days ago I applied to resolve my issue however they are lying me over the phone. I will make a complaint to ombdusman this is because 10 days already passed and there is no notification by BT.
1 REPLY 1

BethM
Administrator
Administrator

Hi TuncBozkurt

 

I'm sorry to hear you had this issue with the bills when moving, did you get this resolved?

 

Beth