Cessation of BT Business Bundle WITHOUT my Approval - Has BT been hacked??

[hejhog]

14th December received this email from BT

#########################

We're stopping your service
Hello Mr Michael Brxxxxxxxx,

Another customer has asked to take over the telephone line at your address on 06/01/2021. So we'll end your contract on the same date, and send you a final bill soon.

etc......

#########################

Thought this was a hoax as 1. my name is not Michael B and 2. I had never agreed for someone to take over my number.

Logged into my account and I had 2 orders showing one for a Jiffy to rreturn equipment and one for cessation of account !!!!!!!!!!

Spoke to customer service via Live Chat.  Explained I had never given permission for the cessation of account and they assured me this would be resolved.   So I assumed this would be cancelled and it was a genuine mistake.   However......................

15th December I receive another email

########################

We're stopping your service

Hello Mrs Caroline B*****,

Another customer has asked to take over the telephone line at your address on 06/01/2021. So we'll end your contract on the same date, and send you a final bill soon

etc......

#########################

My name is not Caroline B and once again I had never agreed for someone to take over my number.  Logged into my account and I have an active cessation notice!!!!!!!!!!!

I am now going to have to waste my time once again to try and resolve this.  HAS BT BEEN HACKED?????????

[spank]

Hi there,

It sounds like you've been 'slammed'

Call the helpdesk on 0800 800 154 and ask them to investigate it before it goes too far. There is a dedicated slamming team within BT that can assist but you need to go through the helpdesk.

Thanks

[BethM]

Hi hejhog

When BT business receive a request to takeover an active phone line we're required to send you a notification to allow you time to reject the takeover if it's not something you're authorising. The notification should give a method of how to get in touch to let us know - did you manage to get this one sorted?

Beth