Cloud Voice Express/Cloud Voice

[Hamble]

Hi everyone, we signed up for cloud voice express under advisement from BT in mid January, 7 months later our small business still has no landline and its costing us customers daily.

I am stuck between BT Business and BT Complaints neither of which will resolve this issue.

We were sold CVE which our number couldn't be ported to apparantly (discovered after 3 months of calling daily!) and was not fit for purpose and has been discontinued since our initial order was placed.

Now the cloud voice team are telling me to speak to CVE team and raise a complaint (done in Feb) to get our number ported to cloud voice-

YOU COULD NOT MAKE THIS UP!

I have never had the misfortune of dealing with such an inept and incompetent company and would advise against strongly.

Does anyone know a way out of this please.......

[AdamC]

Hi,

I am very sorry for the issues you have faced. If you can privately message me I can take the Business details and assist.

Thank you,

Adam

[Hamble]

Good morning Adam,

Thanks for your reply.

Regards

Stuart

[AdamC]

Hi Stuart,

If you can privately message I can take the Business details so as not to post them publicly. 

I can then look to access your account with you.

Thank you, 

Adam