Dear lindamurray151.
We are about undergo the same disaster you have had. Our dental patients have had our landline number for over 40 years we have been with BT. When we signed up to a new contract they insisted we has a digital phone line and phone this is happening in two weeks. They have sent us a business smart hub 3 and a digital phone is on the way I understand.
Then I expect they will cut of the landline we have and wont be able to recieve or make any calls.
This exact same thing happened to my phone line at home and the digital phones the sent would'nt connect to the Smart hub 2.I called BT many times they sent an openreach engineer last week who said the line was ok but could'nt get the digital voice phones to work at all.
He said at least that hub a green socket on the back you can connect your old phone and throw the digital phones away.
The NOT so Smart hub 3 green socket doesnt work with old phones so we will just be cut off.
Its really upsetting BT can't help us have a phone line that works.
I read many firms have posted on different forums with exactly the same problems .
No working phones how can BT not get this right.
Depressing!
