The Lounge
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Forum Posts

Help shape the re-design of BT Business Help

Work is underway to improve our BT Business Help site.   Our survey is now closed, but we'd really appreciate your feedback through this Community.   Have a look round and give us your thoughts and views - have you ever had to use our help area? Did ...

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Jen1 by Administrator
  • 3811 Views
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The Learning Lounge - How Do I… Set up an Online Account?

The Learning Lounge   With an Online Account you can easily access and download your bills, set up Direct Debits, make payments and switch to Paperless Billing!     Do you have one of the following services: Phone Line, Broadband or One Bill (includ...

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VickyK by Administrator
  • 1662 Views
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The Learning Lounge... Coming soon.

The Learning Lounge is a brand-new series of Help and Support miniguides that’ll put you in control of your BT Business products and services. We’ll be posting a new one every fortnight starting from Tuesday 24th January.   Keep an eye on the Lounge ...

SamG by Administrator
  • 1566 Views
  • 2 replies
  • 1 kudos

BTSmartHub2 firewall

Hi,I have a BTSmartHub2 and would like to change the firewall settings to allow incoming traffic through two ports from two external IP addresses.   I don't have firewall experience  but have read the info on port forwarding for the Hub2 and looked a...

Friday's New Joiners

Welcome to our new users! I’m pleased to introduce our new members, please give a warm welcome to:     @Calvingeoks  @Gabrielgap @EverettFam @Robertmano @Urbanalia @tortyonl @EdyFal @Matdugh @MarkSok @Stepcoild @StepEnask @RodolfoGon @TellCulvers @Jo...

VickyK by Administrator
  • 968 Views
  • 0 replies
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Choosing 0800 number

My business would very much like to use a particular 0800 number (yet to be issued) that spells our product - 0800 773****Is this achievable?

Contract

On 21 March 2022 I agreed a new (verbal) contract with a BT representative in the business retention team. For 'technical reasons' although the conversation was recorded and agreed, the contract was never invoked. Despite in excess of 20 calls to BT ...

icon by Member
  • 1369 Views
  • 1 replies
  • 0 kudos

Software Bugs

In dealing with BT Commercial today I have encountered and can document security concerns due to software errors.  As a software professional I would offer to help but would require an order number and fees.  I have just wasted about an hour on the p...

nalex by Member
  • 1481 Views
  • 1 replies
  • 0 kudos