btconnect.com email lost password

[davjongar]

For the last week I have been passed around from BT Retail to BT Business then onto Network Solutions both Residential and wholesale then on to Microsoft365 in an attempt to reset my forgoten password on the account ***@btconnect.com and as it stands no one can help me it seems the account has been migrated arround but everyone says they cannot  manage my account.

I am in complete dispair where can i get this issue sorted ?.

[BethM]

Hi davjongar

Please see this guide on changing your email password. 

[davjongar]

Hi Beth

I have tried all of that and i when i login i just get opps unexpexted error

[davjongar]

I looks like as i am no longer a BT Business customer any more and can no loger mange it, so how do i recover from a forgoten password ?

[BethM]

Hi davjongar

Can you please send over a private message with the details of the email address in question?

[davjongar]

hi Beth

did you recieve my private message ?

i have come accross this site on BT :-

BT.com | Small & medium business | Forgotten your password

and have followed the process to reset the btconnect password but i have been unable to fully remember the answer to the security question.

[davjongar]

Hi Beth

I think i have just replyed to your private message did you recieve ?

[cynthia]

Sorry you are going through this. For a btconnect.com account, this should be handled through BT Business, as BT says these mailboxes are linked with BT account access and Microsoft 365. The best next step is to use BT’s official password recovery page first, and if that does not work, ask BT Business support to confirm which team currently owns the mailbox and reset access without passing you around again.

BT source:
https://business.bt.com/help/article/email-security-and-hosting/email/how-do-i-change-my-business-em...-txrhlive-login-employee-portal 

[rodneywal0010]

I am sorry this has been difficult. For a btconnect.com account, BT Business should handle this because BT explains that these mailboxes are connected with BT account access and Microsoft 365. The best step is to try BT’s official password recovery page first. If that does not fix the issue, contact BT Business support and ask them to check which team currently manages the mailbox and restore access without sending you between teams again.

BT source
https://business.bt.com/help/article/email-security-and-hosting/email/how-do-i-change-my-business-em...-mydollartreecompass.com