We’re discontinuing our BT Website Builder service and our BT Managed Websites service from Thursday 11 December 2025. We will stop supporting these services from this date.
BT Website Builder customers
What this means for you
- Your website will stop working from 11 December 2025, so you will need to take action now to avoid disruption.
- This will not immediately impact the use of your domain name. Even though the Website service is being discontinued, your domain will remain active with Network Solutions – the registrar behind BT domains – at least until its current expiry date.
For more information on finding out who your domain registrar is and when it expires, go to our BT Website Builder help page.
What you’ll need to do
- For your website
You will need to move your website and hosting to an alternative provider, which may involve rebuilding your website.
Note: from 11 December 2025, you will no longer have access to the service, including:
- Website hosting.
- Content Management System (CMS).
- For your domain name
If you use the inclusive domain name from BT Website Builder, Network Solutions will email you soon letting you know how you can create an account with them to manage your domain name settings (DNS), and how they can be contacted if you need their support.
You will need to ensure your domain continues to be registered past its current expiry date to maintain ownership and avoid disruption. You can continue managing your domain with Network Solutions or use any other ICANN-accredited registrar.
We strongly recommend taking action as soon as possible to move your website before 11 December 2025, otherwise your website will stop working from this date.
Get more help and guidance
You can find out more about BT Website Builder being discontinued and what you’ll need to do on our BT Website Builder help page.
BT Managed Websites customers
What this means for you
- Your website will stop working from 11 December 2025. You’ll need to take action now to avoid disruption.
- You’ll need to move your website and hosting to an alternative provider, which may involve rebuilding your website. Learn more about who you can move your website and hosting to on our BT Managed Websites help page.
- You will no longer have access to the BT Managed Websites service after 11 December 2025, which includes:
- Website hosting.
- Content Management System (CMS).
- Metered numbers.
- Any email addresses provided with the service.
If you wish to retain the metered number included with your BT Managed Websites service, go to our metered numbers section below for more information.
It may also be possible to retain the included email inbox service. Go to our BT Managed Websites help page for more information.
Your domain name
This change will not immediately impact the use of your domain name. Even though the Managed Websites service is being discontinued, your domain will remain active with its registrar until at least its current expiry date.
Get more help and guidance
You can find out more about BT Managed Websites being discontinued and what you’ll need to do on our BT Managed Websites help page.
^BethM
