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BTConnect email addresses and how to access your email


There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern authentication so you will need to log in via webmail to access your emails now. You can find out more here in our FAQs. 


How can I access my mailbox?

You can access your mailbox:

  • At (this is browser-based access).
  • Via, My Account (which links to
  • Using the Outlook Application on mobile devices.

I don't know my password

The username and password used to access your mailbox are the same as you use to login in to My Account.

Find out how to recover your login details.