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How to self-serve


We have several ways you can self-serve on our website for your business needs.


View and pay bills, track orders, report and track faults, set up Direct Debits and more all in one place.


We have a wealth of help and support articles you can access covering everything from a breakdown of your billing information to how to set up your email account.


We have a new text service which can run tests on your fibre broadband service without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be registered on your account for the test to run. We’ll test your service and once completed, we’ll text you back the results and next steps. 


Did you know BT has over five million BT Wi-Fi hotspots across the UK, and that as a BT Business customer you have free unlimited wi-fi access to these? Find out how to use these hotspots – handy for when you’re on the move and need to connect.


Need to contact us?

You can contact us from Monday to Friday between 08:00 and 18:00 by WhatsApp on 07376 165 207 or live chat.