Hi there Susan1234,Sorry to hear this, could you send me a private message, lets see what we can do to get this sorted for you.Thanks  

Hi there iCoop7, Have you reported this fault online to have the Cloud team look into this ? Fix a fault | Broadband & phone fault reporting | BT BusinessThanks 

Hi Cbirchy, I'm sorry to hear about this, if you could send me a private message I can have a look into this complaint and see if there is anything I can do to assist ? Thanks 

Hi Azcarz, If you could send me a private message detailing the details of the complaint I can assist and look into this for you. Thanks  

Hi there Sadieqi, Have you reported this fault to our faults team on the link below ? Fix a fault | Broadband & phone fault reporting | BT BusinessThanks,