Hi there iCoop7, Have you reported this fault online to have the Cloud team look into this ? Fix a fault | Broadband & phone fault reporting | BT BusinessThanks 

Hi Cbirchy, I'm sorry to hear about this, if you could send me a private message I can have a look into this complaint and see if there is anything I can do to assist ? Thanks 

Hi Azcarz, If you could send me a private message detailing the details of the complaint I can assist and look into this for you. Thanks  

Hi there Sadieqi, Have you reported this fault to our faults team on the link below ? Fix a fault | Broadband & phone fault reporting | BT BusinessThanks, 

Hi there Mandy-LLL,Have you called our customer support number on 0800 800 152. One of our advisors should be able to assist you.Thanks,