No business phones for 7 days and counting...

[samsgarage1994]

We're a small garage that rely almost entirely on our phone line for bookings. Seven days ago, BT disconnected our analogue phone line as part of the switch over, and we still have no phone service. We're losing a significant amount of custom and income. When we call the helpline, we're told that the service will be active in 3 hours / 24 hours / 48 hours, and that there has been progress on the fault, but that we need to wait for a small amount more time. I believe that the purpose of these lines is to buy time, and that the information given is not correct. I'm certain the call handlers are not at fault, and are just following a script, but it's incredibly frustrating, and impossible to speak to anyone involved in the technical side of their work, on anyone that may be at fault for this. Having read how many other business owners are experiencing a similar fault, I realise that this is a widespread issue, becoming a scandal, and BT should be ready for multiple compensation claims.

[HannahC1]

Hi there samsgarage1994, 

I am sorry to hear this, if you could send me a private message we can get your account details then look to see how we can support in getting your systems up and running as soon as possible. 
Thanks

[samsgarage1994]

Hi Hannah, if I send you a private message, I'm certain that you'll tell me that an engineer is looking into it, and that the fault will be rectified in 2 hours, or by midnight, or something similarly plausible but incorrect.

Please note that I've contacted legal representation, as I intend to receive compensation for this disruption, and that I've spoken to both local and national news agencies. This is an enormous problem - not just for me, but for the many hundreds of other businesses that have been / will be affected by this, and BT must be made to pay compensation.

[amandawalker178]

Seven days without business phone service is incredibly difficult, especially when your phone line is essential for customer bookings. I hope BT can prioritize resolving this quickly. In the meantime, if possible, consider temporarily redirecting calls to a mobile number and updating customers through your website or social media so they can still reach you while the issue is being fixed. 

[renewalls09]

That sounds frustrating. If the archived orders exist but won't open, it seems more like a portal issue than an account problem. Hopefully the BT team can investigate and restore access soon.