Two different users have told me today that they get a message when sending me emails. Some other emails seems to be getting though. Do I have a problem ? Or do they ?
Stephen Donnelly (xxxxx@xxxxx)
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edited message as Mailto: hyperlink still active and showing address
Hi there @sdonnelly
Sounds like BT have rejected their message, I have a few questions to try to narrow down why this is happeneing:
Can they send to other addresses ?
Are they sending you attachments, and can they send you the exact same email (successfully) without an attachment?
Are they using BT as their outgoing server?
Can they send to other addresses ? Yes.
Are they sending you attachments, Yes, plus quite a number of links
and can they send you the exact same email (successfully) without an attachment? Yes
Are they using BT as their outgoing server? No. One is UK, the other India.
Sounds like our scanner is being a little bit overzealous, if you have the sender compress the attachments as a .zip file and render the links as plain text rather than HTML and have them send to you that will come through.
I would also grab 3 examples of this happening (we can do this from less, but the more examples we have the easier it is to track down)
Date and time sent
and attachment type (i.e. .exe .html .pdf)
Then contact us and we will send that off to the back office to have this sorted.
Hope this helps