Solved: ADSL filter malfunctional

MCheng · ‎14-12-2010

One of the ADSL filters provided with the broadband package i got from bt seems to be faulty.

when a phone is connected to the filter there is no dial tone.

The other adsl filter is working fine though.

How do i get the faulty one replaced?

a-hill · ‎14-12-2010

You can call the helpdesk on 0845 600 7020 opt 2 (24/7) and explain the issue, and they can arrange to have one sent out for you. Alternatively, if you send me a Private Message by clicking my name, and selecting 'Send this user a private message' at the right hand side with your account details, I can process it in the morning.

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a-hill · ‎14-12-2010

You can call the helpdesk on 0845 600 7020 opt 2 (24/7) and explain the issue, and they can arrange to have one sent out for you. Alternatively, if you send me a Private Message by clicking my name, and selecting 'Send this user a private message' at the right hand side with your account details, I can process it in the morning.