Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Anyone on from BT that can look at a DNS unlock/repoint for me?

alexlush
Member

on ‎02-06-2012 06:56 PM

Anyone on the forum from BT over the weekend that can look at a DNS repoint for some domains I transferred in on Friday? I just rung the 24/7 telephone number only to be told that the department was closed until Wednesday!!

 

My case reference is 120601-001408.

 

Can't repoint using the website myself as the A records are greyed out. In the past someone from BT has had to unlock them manually for me.

 

Any assistance greatly apreciated!!

 

Thanks.

 

Alex

 

 

0 Kudos
2 REPLIES 2

tetrapackage
Power User

on ‎04-06-2012 08:31 AM

The best would be for you to call them until they answer. They usually send out technicians to help you on this kind of problem.

0 Kudos

Ian1974
Moderator
Moderator
In response to tetrapackage

on ‎07-06-2012 02:24 PM

Hi Alex,

 

I believe on of my colleaugues replied to your email and unlocked the zone files on the 05/06/12. 

 

I have re-sent the reply just in case it never arrived.

 

Also apologies you were informed we were closed until Wed when in fact we did have a skeleton staff working during the bank holidays.

 

@tetrapackage

 

We do not send out technicians to deal with domain and hosting issues.

 

 

Regards,

Ian - F -

0 Kudos