How can I solve this problem with BT?
I have two lines, one of which supports broadband from Zen Internet and both of which were using OneTel/TalkTalk as a call provider. The latter was proving expensive.
On 5th May I agreed to move all calls back to BT Business One Plan with 500 land-line minutes per line, a £200 spend commitment at £26+VAT for both lines. I received letters both from BT and OneTel confirming this, the latter saying their service would cease unless I got in touch with them to reverse the decision, which I did not.
One of my lines was correctly migrated - ie the wholesale override was removed - but the other one was not. Therefore the calls on this second line continued to be routed via OneTel although they had said they would no longer proved such a service. I cancelled the direct debit to OneTel anyway.
Eventually I realised what was happening when a call I tried to make was intercepted and I complained to BT that they had not carried out the prescribed work. As a result the second line was migrated in September but:
a) I still have a bill from OneTel for calls that should have gone via BT,
b) I have never achieved the £26.00+VAT a month from BT for both lines,
c) I have asked for the two lines to be subsumed into one bill but that has not been done and I cannot access call details online, and
d) I have used the online chat facility which managed to get the second line migrated eventually but nothing else has been done, particularly about the TalkTalk bill. I have printouts of these chats.
So my question to the forum is: Who in BT will actually realise that it is their mistake in the first place and take responsibility for it? BT seems to imagine that because they did finally migrate the second line, everything is fine. It isn't and I am being chased for a £50 bill or so because BT didn't do their job properly. And I still want the lines under one bill at £26+VAT.
Or do I have to ask Oftel to get involved?
