Hi there, I have *finally* managed to download this tool. I say finally, because I currently have a pitifully slow 160kps connection - yes, this is supposed to be BT Business Broadband...so for starters, I'm not impressed.
Anyway, having installed the tool, I was hoping that I'd be able to run some diagnostic checks and get some handy pointers as to what could be causing the slow connection speed and how it could be remedied. Instead, I get;
- Troubleshoot Email ... no use to me as I don't use BT Business email
- Setup Email Account ... again, what's the point? I don't need *another* email account!
- PC Housekeeping...ahh...this looks promising, however it looks like it performs the very same function that you can achieve by clearing your cookies, browser history and cache via the Tools menu on the browser...so no 'value add' there.
There's links to the following;
- Broadband forums
- Support & Advice
- Speed issues
...all of which are BT online help resource web pages that I could access without this tool.
On the 'Services' tab, I see a few more options, but again these are all basically links to existing webcontent...not a diagnostic checking application at all.
Perhaps the tool will be expanded to cover what has been promised, but in the meantime, it's next to useless and doesn't provide me with anything useful.
I guess the text says that it 'runs in the background' and 'alerting you only if theres a problem'...isn't a very poor connection speed of 160kps considered a problem?
Cheerio
Neil - long term BT Business Broadband customer - now very dissatisfied with BT and looking to move elsewhere (taking the rest of the company BT Business broadband accounts with him).
