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BT Business 5 constant disconnects.

nrhawks
Member

on ‎10-12-2015 12:53 PM

Hi I have been having some problems with my Business Hub 5 this week.  

 

Starting Monday (7th) I have been getting constant disconnects, sometimes every 10-15 minutes.  The hub power light turns orange and then the small orange B light pops up.  Approximately 1-2 minutes later the connection returns and all is well but most of this week I have been experiencing disconnects 3-4 times every hour.  

 

I have tried the normal BT fault checking on the website and get all the way through up booking an engineer which I have not done at present.

 

My Business hub and Infinity were both installed by a BT engineer and the Hub is connected directly into the socket without any extensions.  

 

 

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2 REPLIES 2

nrhawks
Member

on ‎10-12-2015 12:54 PM

Please see stats from Hub help desk.  Apologies if some of this information is not required.

 

1. Product name:BT Business Hub
2. Serial number:+076399+NQ51107332
3. Firmware version:Software version 4.7.5.1.83.8.200 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:04:45
6. Data rate:7361 / 38274
7. Maximum data rate:7361 / 44770
8. Noise margin:5.7 / 8.5
9. Line attenuation:28.6 / 25.4
10. Signal attenuation:28.7 / 22.9
11. Data sent/received:863.7 MB / 6.3 GB
12. Broadband username:green-light@service.btclick.com
13. BT Wi-fi:No
14. Static IP:Disabled
15. 2.4 GHz Wireless network/SSID:BTHub5-MJ9Z
16. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
17. 2.4 GHz Wireless security:WPA2
18. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
19. 5 GHz Wireless network/SSID:BTHub5-MJ9Z
20. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
21. 5 GHz Wireless security:WPA2
22. 5 GHz Wireless channel:Automatic (Smart Wireless)
23. Firewall:Default
24. MAC Address:00:37:b7:15:5d:e2
25. Modulation:G.993.2 Annex B
26. Software variant:AA
27. Boot loader:1.0.0
 

 

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nrhawks
Member
In response to nrhawks

on ‎10-12-2015 12:55 PM

Here is the most recent activity on the event log.  Again apologies if this is not relevant.

 

12:48:52, 10 Dec.(166264.780000) CWMP: session completed successfully
12:48:51, 10 Dec.(166264.360000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
12:48:46, 10 Dec.(166259.460000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
12:48:46, 10 Dec.(166259.450000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
12:48:42, 10 Dec.(166255.260000) WAN operating mode is VDSL
12:48:42, 10 Dec.(166255.260000) Last WAN operating mode was VDSL
12:48:38, 10 Dec.(166251.080000) PPP IPCP Receive Configuration ACK
12:48:38, 10 Dec.(166251.050000) PPP IPCP Send Configuration Request
12:48:38, 10 Dec.(166251.010000) PPP IPCP Receive Configuration NAK
12:48:38, 10 Dec.(166250.880000) PPP IPCP Send Configuration ACK
12:48:38, 10 Dec.(166250.880000) PPP IPCP Receive Configuration Request
12:48:38, 10 Dec.(166250.750000) PPP IPCP Send Configuration ACK
12:48:38, 10 Dec.(166250.750000) PPP IPCP Receive Configuration Request
12:48:37, 10 Dec.(166250.640000) PPP IPCP Send Configuration Request
12:48:34, 10 Dec.(166247.260000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=7361000Kbps; SNR Margin Down=8.5dB, Up=6.0dB
12:48:34, 10 Dec.(166247.240000) CHAP authentication successful
12:48:34, 10 Dec.(166247.130000) CHAP Receive Challenge
12:48:34, 10 Dec.(166247.130000) Starting CHAP authentication with peer
12:48:34, 10 Dec.(166247.120000) PPP LCP Receive Configuration ACK
12:48:34, 10 Dec.(166247.120000) PPP LCP Send Configuration Request
12:48:34, 10 Dec.(166247.120000) PPP LCP Receive Configuration Reject
12:48:34, 10 Dec.(166247.120000) PPP LCP Send Configuration ACK
12:48:34, 10 Dec.(166247.120000) PPP LCP Receive Configuration Request
12:48:34, 10 Dec.(166247.110000) PPP LCP Send Configuration Request
12:48:28, 10 Dec.(166240.840000) CWMP: session closed due to error: No response
12:48:23, 10 Dec.(166236.050000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
12:48:23, 10 Dec.(166236.050000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
12:48:16, 10 Dec.(166228.770000) PTM over DSL is up
12:47:44, 10 Dec.(166197.180000) CWMP: session closed due to error: No response
12:47:43, 10 Dec.(166196.370000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
12:47:43, 10 Dec.(166196.360000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
12:47:43, 10 Dec.(166195.780000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
12:47:39, 10 Dec.(166192.210000) PTM over DSL is down after 7 minutes uptime
12:47:39, 10 Dec.(166192.190000) PPPoE is down after 6 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
12:47:35, 10 Dec.(166187.800000) PPP LCP Send Termination Request [User request]
12:41:47, 10 Dec.(165840.360000) CWMP: session completed successfully
12:41:47, 10 Dec.(165840.120000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
12:41:35, 10 Dec.(165827.840000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
12:41:35, 10 Dec.(165827.830000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
12:41:30, 10 Dec.(165823.650000) WAN operating mode is VDSL
12:41:30, 10 Dec.(165823.650000) Last WAN operating mode was VDSL
12:41:26, 10 Dec.(165819.480000) PPP IPCP Receive Configuration ACK
12:41:26, 10 Dec.(165819.460000) PPP IPCP Send Configuration Request
12:41:26, 10 Dec.(165819.420000) PPP IPCP Receive Configuration NAK
12:41:26, 10 Dec.(165819.410000) PPP IPCP Send Configuration ACK
12:41:26, 10 Dec.(165819.400000) PPP IPCP Receive Configuration Request
12:41:26, 10 Dec.(165819.390000) PPP IPCP Send Configuration ACK
12:41:26, 10 Dec.(165819.390000) PPP IPCP Receive Configuration Request
12:41:26, 10 Dec.(165819.360000) PPP IPCP Send Configuration Request
12:41:23, 10 Dec.(165815.960000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=7389000Kbps; SNR Margin Down=8.6dB, Up=5.6dB
12:41:23, 10 Dec.(165815.950000) CHAP authentication successful
12:41:23, 10 Dec.(165815.850000) CHAP Receive Challenge
12:41:23, 10 Dec.(165815.850000) Starting CHAP authentication with peer
12:41:23, 10 Dec.(165815.850000) PPP LCP Receive Configuration ACK
12:41:23, 10 Dec.(165815.850000) PPP LCP Send Configuration Request
12:41:23, 10 Dec.(165815.850000) PPP LCP Receive Configuration Reject
12:41:23, 10 Dec.(165815.840000) PPP LCP Send Configuration ACK
12:41:23, 10 Dec.(165815.840000) PPP LCP Receive Configuration Request
12:41:23, 10 Dec.(165815.840000) PPP LCP Send Configuration Request
12:40:39, 10 Dec.(165772.050000) CWMP: session closed due to error: No response
12:40:34, 10 Dec.(165766.840000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
12:40:34, 10 Dec.(165766.830000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
12:40:26, 10 Dec.(165759.550000) PTM over DSL is up
12:40:02, 10 Dec.(165734.910000) Device disconnected: Hostname: android-​bb30e408534a09b5 IP: 192.168.1.70 MAC: 90:00:db:45:55:3f
12:40:01, 10 Dec.ath00: STA 90:00:db:45:55:3f IEEE 802.11: Client disassociated
12:39:58, 10 Dec.(165730.810000) CWMP: session closed due to error: No response
12:39:58, 10 Dec.(165731.160000) Lease for IP 192.168.1.70 renewed by host android-​bb30e408534a09b5 (MAC 90:00:db:45:55:3f). Lease duration: 1440 min
12:39:58, 10 Dec.(165731.160000) Device connected: Hostname: android-​bb30e408534a09b5 IP: 192.168.1.70 MAC: 90:00:db:45:55:3f Lease time: 1440 min. Link rate: 144.4 Mbps
12:39:58, 10 Dec.(165731.050000) Lease requested
12:39:55, 10 Dec.(165728.290000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
12:39:55, 10 Dec.(165728.280000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
12:39:55, 10 Dec.(165727.690000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
12:39:55, 10 Dec.ath00: STA 90:00:db:45:55:3f IEEE 802.11: Client associated
12:39:51, 10 Dec.(165724.070000) PTM over DSL is down after 6 minutes uptime
12:39:51, 10 Dec.(165724.070000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
12:39:46, 10 Dec.(165719.620000) PPP LCP Send Termination Request [User request]
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