Hi there Gears
It looks like the CCTV is working internally (when you are on site everything is OK)
but not working externally (you cannot access this off site)
What you will need to do is connect to your hubs external IP address (or the cameras external IP address depending upon your set up)
If you have a dynamic IP this will constantly change when the hub is turned off and on or if it drops connection, so it would be best to have either a single static IP or multiple static IPs.
Its worth while noting that you could use Dynamic DNS (DDNS) but that is not something I am particularly knowledgeable about and BT would not provide tech support for this.
Single static IPS set them selves up automatically so if you do order this via www.myoffice.bt.com you will then just need to turn your router off and on.
(there is a brief explanation here , once in manage service go to connection settings then click Change to select your new IP type)
If you do choose to go for Multiple static IPs you will need to follow this guide to set this up on the hub 3.
From there its just a case of opening the ports on your firewall to allow you to access your CCTV remotely, each device has its own set of ports so I could not advise you of this.
Once you have the list of ports then you just need to open these on the hub by follow this guide. Its worth while noting that if you see a conflict you may need to turn off BT WiFi/Openzone - here is a guide to this.
The BT WiFi Service is a publicly accessible hotspot available to BT Openzone customers. This will not affect your own wireless service.
From here you can check to see if the ports are open by going to sites like www.canyouseeme.org or www.ping.eu
If theses show as open then we are good to go, if not then we need to see why.
What you can do is go to troubleshooting in the hub, then go to event log and choose the firewall logs.
From here you will be able to see IN BLOCK or IN ACCEPT.
If you read the rest of the statement after this it should show you the CCTVs local IP followed by a colon and then the port number.
If you see some thing like IN ACCEPT 192.168.1.65:80 Connection closed
then the packet has been passed by the hub and something else is blocking the connection.
If you see something like IN BLOCK 192.168.1.65:80 Connection closed
then the packet has not been passed by the hub and you will need to contact us
I hope this helps
Burkem5
